MS5EI00019RB Menu Buydig Home Shipping Policy Return Policy About Buydig Add to Favorite Sellers Photo & Video Television Audio GPS Computers Printers Luggage Home & Garden Microsoft Surface Laptop 4 13.5″ Intel i7, 16GB/512GB Touch, Platinum Catalog #: MS5EI00019RB MFG Part #: 5EI-00019 Condition: Refurbished 13.5″ 2256×1504 3:2 PixelSense 10pt Multi-Touch DisplayQuad Core 11th Intel Core i7-1185G7 Processor16GB LPDDR4x RAM512GB SSD StorageIntel Iris Xe GraphicsWindows 11 PRODUCT INFORMATION Surface Laptop 4Style and speed. Stand out on HD video calls backed by Studio Mics. Capture ideas on the vibrant touchscreen. Do it all with a perfect balance of sleek design, speed, immersive audio, and significantly longer battery life than before.Product Highlights:13.5″ TouchscreenEasy to slip in your bag, 13.5″ is ideal for productivity and portability.Optimized 3:2 screen ratio is perfect for web browsing, research, and reviewing finances.Serious MultitaskingPower to do what you want, from creative apps to casual gamingGreat video calls, even in low light, with built-in HD camera backed by Studio MicsStream shows and movies with immersive theater-like sound with Dolby AtmosComfort and ConvenienceBreeze through projects and presentations with exceptional typing comfort and large trackpadPick up where you left off fast with Windows Hello face sign-in and Instant OnGet inspired anywhere with all-day battery lifePlug in accessories with USB-C, USB-A, Surface Connect, and headphone jackProtect What MattersBack up photos and files in the cloud with integrated OneDrive storageShare Microsoft 365 files seamlessly across your devicesStay secure with familiar Windows 10 features like included antivirus, firewall, and internet protectionsProduct Features:Sleek, Elegant, and QuietOpen effortlessly with one finger and do your best work on the brilliant PixelSense touchscreen. Personalize your choice of two sizes: the light, portable 13.5″ or larger 15″ that’s perfect for multitasking.Next-Gen PerformanceFeaturing 11th Gen Intel Core processors for a smoother flow across browser tabs, and faster performance across programs and tasks.Comfort and ConveniencePower your creativity anywhere thanks to all-day battery life, Fast Charging, and industry-leading typing comfort.Exceptional Typing ComfortEnjoy faster, more accurate typing with optimized key travel and responsiveness.?Connect in More WaysPlug in the accessories you use today with built-in USB-C and USB-A, Surface Connect for charging, and headphone jack.Product Specifications:ScenariosNext-gen design, with improved power, speed, and sound for outstanding daily productivity, Microsoft Teams and video calls, Microsoft 365, streaming music and shows, shopping, and browsingDimensions12.1″ x 8.8″ x 0.57″ (308 mm x 223 mm x 14.5 mm)DisplayScreen: 13.5″ PixelSense DisplayResolution: 2256 x 1504 (201 PPI)Aspect Ratio: 3:2Surface Pen: EnabledTouch: 10 point multi-touchMemory16GB LPDDR4x RAMProcessorQuad Core 11th Intel Core i7-1185G7 ProcessorBattery LifeUp to 17 hours of battery life (for typical device usage)Battery CapacitiesBattery Capacity Nominal (WH): 47.4Battery Capacity Min (WH): 45.8GraphicsIntel Iris XeStorageRemovable Solid-State Drive (SSD): 512GBConnections1 x USB-C1 x USB-A3.5 mm headphone jack1 x Surface Connect portSecurityTPM 2.0 chip for enterprise security and BitLocker supportEnterprise-grade protection with Windows Hello face sign-inCameras, Video, and AudioWindows Hello face authentication camera (front-facing)720p HD f2.0 camera (front-facing)Dual far-field Studio MicsOmnisonic Speakers with Dolby AtmosSoftwareWindows 11Microsoft 365 Family 30-day trialWirelessWi-Fi 6: 802.11ax compatibleBluetooth Wireless 5.0 technologySensorsAmbient light sensorWhat’s in the BoxSurface Laptop 4 13.5″Power SupplyQuick Start GuideWeight2.79 lbs (1,265 g)Keyboard LayoutActivation: Moving keysLayout: QWERTY, full row of function keys (F1 – F12)Windows key and dedicated buttons for media controls, screen brightnessBacklight IN THE BOX Microsoft Surface Laptop 4 13.5″ Intel i7, 16GB/512GB Touch, Platinum – RefurbishedPower SupplyQuick Start Guide Terms & Conditions Shipping & Handling Policy Please note that – depending on your geographic location – not all methods are available. Make sure to select the appropriate method referring to the table below which indicates the cheapest available shipping method for your location. Your address Cheapest shipping method Continental US Physical Addresses Standard Flat Rate Shipping Service Note: Usually ships free* via Fedex thus this option is not available to PO Box addresses Continental US PO Box Expedited Flat Rate Shipping Service Note: Will ship out via USPS Parcel Post APO / FPO Military Addresses Overnight Flat Rate Shipping Service Note: Will ship out via USPS Parcel Post, shipping time is not guaranteed Alaska, Hawaii, Puerto Rico Overnight Flat Rate Shipping Service Note: Usually ships via Fedex Express, shipping time is not guaranteed *NOTE: Free shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria. Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction. * Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods. International customers – Please note that we are not the party collecting the shipping & handling nor the import charges (duties and taxes) FAQ How Long Does It Generally Take To Process An Order?It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.What Should I Do If An Item Is Missing From My Order?First, verify that you’ve received a box for each tracking number associated with your order. If all boxes have been delivered but you’re still missing an item, check the packing material for small items. Do All Of The Products You Sell Carry A Warranty?All merchandise is brand new, factory fresh and includes the manufacturer’s USA warranty unless clearly stated otherwise. Items in Certified Refurbished condition include a 2-year extended warranty backed by All-state. Items in seller refurbished condition are backed at minimum by a 90 day warranty. Items in Used or Open-box condition sold at closeout prices are sold as-is and do not always include a warranty.Can The Signature On My Package Be Waived?We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal. Payment, Returns & Checkout Information Return Policy You may return merchandise purchased from Buydig for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued. Removal or alteration of a product’s upc number, serial number or upc/serial number sticker will automatically void your Buydig Return Policy. Products that are returned to Buydig with a missing, damaged or altered serial number will be refused RMA service and returned to you. Refunds Refunds are applied to the payment method used at the time of purchase 2-5 days after receipt of the returned merchandise. Exchanges If you purchased a product from Buydig that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase Defective Item An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund. Damaged Items All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. International Customers Please be advised that our products are intended for a US market. If it is to be used outside of the US, please check in advance that it will work. Returns on international orders require the customer pay the return shipping. If an item you received is defective, we will certainly replace the item with a new one. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly. Replacement We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process. Returning Items If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return. All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. Retuned merchandise that is lost or damaged during transit is solely the shipper’s responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Buydig. Television Returns Buyers Remorse for TVs in Brand New condition:If you are not 100% satisfied with your TV purchase, you may return it within 30 days from delivery for a full refund, less return shipping fees. Please note that a 15% restocking fee may apply. All returned TVs must be in their original box and include all packing material, manuals, and accessories. Damages: Were here to help! For Common Deliveries (FedEx, UPS):Please inspect the TV and report any damages (e.g. cracked screen, scratches, dents, etc.) within 2 days by contacting us at 1.800.617.4686 For Special Handling/Freight deliveries: Please open and inspect the TV prior to signing for it. If the TV is cracked or damaged, please refuse delivery and contact us immediately at 1.800.617.4686.Please note damage claims will be denied for the following:TVs with over 60 minutes of recorded usage TVs that have been moved from the original delivery address All damage claims must be made within two (2) days of delivery. We will issue a refund and cover all shipping costs. International Returns The customer is responsible for paying for return shipping should they decide to return the product. Return Exception Every item we sell is BRAND NEW and under manufacturer’s warranty, unless clearly stated otherwise. Although we have a very flexible return policy on most of the items we sell, due to manufacturer restrictions, there are certain items on which we cannot accept returns. The manufacturer will generally repair or replace the item so long as it is under warranty. Restricted products include: A/V FurnitureApple iPodsConsumables, including but not limited to, recordable media, film, tapes, batteries, paper, and inkDrones – All defects can be handled under the manufacturer’s warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJIMattressesMobile PhonesOpened SoftwarePersonal Body MassagersOpened packages of Apparel, Bedding or LinensUsed CookwareBBQ GrillsShaversSpecial order items Resellers & Bulk Orders Policy Buydig does not ship to resellers and reserves the right to limit quantities and orders to all customers. Copyright 2023 BuyDig. All Rights Reserved
Custom Bundle: No
UPC: 889842950243
MPN: 5EI-00019
Item Length: 12.1 in
SSD Capacity: 512 GB
Most Suitable For: Workstation
GPU: Intel Iris Xe Graphics
Item Height: 0.57 in
Hard Drive Capacity: 512 GB
Operating System: Windows 11 Home
Item Width: 8.8 in
Color: Gray
Processor Speed: 3.00 GHz
Brand: Microsoft
Connectivity: USB-C
Storage Type: SSD (Solid State Drive)
Processor: Intel Core i7 11th Gen.
Graphics Processing Type: Integrated/On-Board Graphics
Features: Touchscreen
Screen Size: 13.5 in
RAM Size: 16 GB
Series: Surface
Type: Notebook/Laptop
Maximum Resolution: 2256 x 1504
Model: Microsoft Surface Laptop 4
Item Weight: 2.8 lbs
MPN: 5EI00019
Item ID: 314899078605
